What we do
Plumbing problems rarely wait for office hours. A burst supply line, a sewer backup or a dead water heater needs someone to answer the phone and send a plumber, not leave a voicemail. That is the job of this line.
When you call (855) 575-2890, the dispatcher asks what is happening, gives you shutoff and safety steps, and books the earliest appointment available. Same-day appointments are offered when the schedule allows.
How we operate
- Calls are answered 24 hours a day, every day, including holidays
- Work is done by licensed and insured plumbers
- You hear a clear price before work starts
- There are no forms to fill out, so everything happens by phone
- We do not promise arrival times, because traffic and the schedule change
What happens when you call
The dispatcher starts with the question that decides everything else: is water running, backing up or leaking right now? If it is, you get the first safety step before anything else, which is usually to find the shutoff valve and close it. For a sewer backup, the advice is to stop using drains until a plumber has looked.
Next comes the address, the town and a short description of the problem, so the right plumber is matched to the job. Then you are offered the earliest appointment on the schedule. Same-day appointments are available when the schedule allows, and if it does not, you are told so plainly instead of being given a time that may not hold.
Who owns which pipe in Mauldin
A lot of wasted calls start with not knowing whose pipe is leaking. Greenville Water maintains the line up to the outlet side of the meter. The line leaving the meter is the customer's service line, and the customer maintains it. If the meter runs while every fixture in the house is off, the leak is on your side.
Sewer works the same way. The City of Mauldin sewer division handles the mainlines and manholes in street rights-of-way and utility easements. The lateral that runs from the house to the main belongs to the property owner. A plumber can camera that lateral, and the city or the utility handles the main.
What we will not do
We do not publish star ratings, review counts or a named staff roster on this site, because none of those are things a web page can prove. We do not promise an arrival window, because a promise that traffic or a long job can break is worse than an honest answer.
We also do not use forms. Every request is a phone call, so a person hears your problem in your own words. If a plumber recommends a larger repair such as repiping or sewer lining, ask for the reason and the price in writing before you agree.
How to verify any plumber in South Carolina
You do not have to take our word for licensing, and you should not take anyone's. Residential plumbers in South Carolina are licensed through the Residential Builders Commission under the Department of Labor, Licensing and Regulation, which runs a public license lookup. Commercial plumbing work over $10,000 falls under the state Contractors' Licensing Board.
The City of Mauldin adds its own rule: a permit is required before you add, alter or replace any plumbing system, and contractors must be licensed, bonded and insured. Building and Zoning at 5 E. Butler Rd, (864) 234-3475, can tell you what your job needs.
Where we are
The office address is 140 Bridges Rd, Mauldin, SC 29662, just off the I-385 Bridges Road exit. Dispatch covers Mauldin and the nearby towns of Simpsonville, Greenville, Fountain Inn, Taylors and Greer.
If you are not sure which service fits your problem, the services page lists every option, and the contact page has the address and hours.
About the line
Yes. The line at (855) 575-2890 is answered every hour of every day. Appointment times depend on the schedule at the moment you call.
Use the state public lookup described above. Work is dispatched to licensed and insured plumbers, and we show you how to check any plumber's license with the state instead of asking you to trust a number on a web page.
The address is 140 Bridges Rd, Mauldin, SC 29662, but service is arranged by phone. Please call before coming by.
Yes. See commercial plumbing for after-hours leaks, grease traps and backflow testing.
The plumber diagnoses the problem and gives you a clear price before starting. If the scope changes, you hear the new price before work continues.